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Our Services


Mortgage Advice

Buying a property can be the biggest decision made in our lives. It is for this very reason that impartial fee free mortgage advice is critical from competent and qualified advisers. 

Whether you are a first time buyer, looking to remortgage or even looking to purchase an additional property. This is where our advisers excel.

Be reassured that our style is to guarantee reliable mortgage advice appropriate to any individual that makes contact with us.


Protection Advice

Thinking about the consequences should anything happen to the main breadwinner isn’t something any of us want to contemplate. However it is important when arranging your mortgage to take the time to protect you and your family should the unthinkable happen.

Put simply protection products are policies that are arranged to provide you and your family with either a lump sum or a regular income should you become seriously ill, or in the event of your death.


Home Insurance Advice

 There are two types of household insurance - buildings and contents. They are separate entities but can normally be bought together, usually with a discount.

Having buildings insurance is mandatory when taking a mortgage, regardless of whether you’re buying a property or remortgaging. It is a condition of every mortgage offer that buildings insurance is in place.

Aside from the mandatory aspect, insuring your property and contents is important.

About Us


Family matters is a trading name of Town and Country Mortgages, who have been trading for over 25 years. Based in Trowbridge and Westbury Wiltshire, we provide advice on mortgages and protection for customers throughout the UK. We believe that the foundation to a successful company is the relationship we have with our advisers and customers alike. We have always believed in providing ‘Full Advice’ using mortgage sourcing systems which review the mortgage market. We also review your insurances, providing recommendations to ensure your home and income are protected.

It has always been our absolute priority to provide quality advice and service to our customers. Reputation and service establish long term relationships with our customers and is the foundation of our business. Maintaining the highest possible standard of customer service and advice regardless of circumstance or advice outcome has ensured our customers always receive the best advice. This approach has ensured our reputation and gained our company repeat business and numerous referrals.

Advisers are available 6 days a week, providing face to face or telephone appointments. We also provide evening and home appointments.

Your property may be repossessed if you do not keep up repayments on your mortgage.

For mortgages we charge NO FEE. We will be paid commission by the lender.

Oliver Browning - Managing Director / Mortgage & Protection Adviser

Oliver Browning
Managing Director, Mortgage and Protection Adviser, Westbury

Ed Lamb - Mortgage & Protection Adviser

Ed Lamb, Mortgage and Protection Adviser Trowbridge.

Contact Us

Family Matters

9 Fore Street, Trowbridge, Wiltshire, BA14 8HD

0345 222 0549




Family Matters Mortgages, Protection, Insurance Solutions is a trading style of Town & Country Mortgages (UK) Limited. Town & Country Mortgages (UK) Limited is an appointed representative of Sesame Ltd which is authorised and regulated by the Financial Conduct Authority. FCA Register No 594354. Registered in England and Wales No: 08291669. Registered Office: 9, Fore Street, Trowbridge, Wiltshire, BA14 8HD Calls may be recorded for training and monitoring. The FCA does not regulate some forms of buy to let mortgages. The information given in this website does not contain all of the details you need to choose a mortgage. Make sure that you read the separate key facts illustration before you make a decision.